FAQ

HOW CAN I PLACE MY ORDER?

Simply choose your style on the product page, then click the “Add to Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders are typically processed within 0-1 business days. For orders in Canada, transit will take an additional 2 to 4 business days.

MY TRACKING NUMBER DOESN’T WORK!

Tracking numbers may take 1-2 days to appear in the courier’s system. Occasionally, the courier may lose an order. If the tracking number still doesn’t work within a few days, contact the carrier.

I NEED HELP WITH A LATE ORDER!

Orders are typically processed within 0-1 business days. Transit will take 2 to 4 business days for orders in Canada.

If your order has not arrived after 7 working days (domestic), please contact us at support@olys.shop, and we will be happy to help you.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa.

WHEN WILL MY CARD BE CHARGED?

Immediately after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information at checkout and purchase.

Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used online for payment processing. Your credit card information is used only to complete the requested transaction and is not subsequently stored.

CONTACT INFORMATION:

Trade name: Oly's Doggie Spa & Grooming

Phone number: +1 604-746-1408

Email: support@olys.shop

Physical address: 34150 South Fraser Way, Abbotsford, BC V2S 2C6, Canada.